Terms & Conditions

Terms and Conditions

PLEASE READ THESE BOOKING CONDITIONS CAREFULLY. THEY SET OUT THE TERMS AND CONDITIONS OF THE AGREEMENT BETWEEN YOU AND A1 TRAVEL DEALS LTD TRADING AS GLOBEHUNTERS IF WE ARE THE PRINCIPAL SUPPLIER OR WITH OUR SUPPLIER WHERE WE ARE ACTING AS AGENT. IF YOUR CONTRACT IS WITH A1 TRAVEL DEALS LTD THEN OUR ADDRESS IS 13 Smiths Yard, London, SW18 4HR IF WE ARE NOT ACTING AS PRINCIPAL OR HAVE A DIRECT CONTRACT WITH YOU, YOUR CONTRACT WILL BE WITH A THIRD PARTY AND THIS WILL DEPEND ON THE TRAVEL PRODUCTS YOU PURCHASE FROM US. WHERE YOU HAVE PURCHASED SEPARATE TRAVEL COMPONENTS AT SEPARATE PRICES OR AT DIFFERENT TIMES FROM DIFFERENT SUPPLIERS AND WE ARE ACTING AS AGENT ONLY, THE MONIES YOU PAY US WILL NOT BE PROTECTED BY OUR ATOL LICENCE IN THE EVENT OF EITHER OUR OR ANY SUPPLIER’S INSOLVENCY. ANY LIABILITY FOR DEFECTIVE SERVICES, DEATH, INJURY OR ILLNESS CAUSED BY THE NEGLIGENCE OF THE SUPPLIER, ITS AGENTS OR SUBCONTRACTORS WILL NOT BE A LIABILITY OF GLOBEHUNTERS AND WILL REQUIRE YOU TO CLAIM AGAINST THE SUPPLIER OF THE SERVICE CONCERNED. :-


USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website in accordance with these Terms and Conditions; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the Terms and Conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have an account to this website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms and Conditions.

BOOKING VIA OUR WEBSITE

You agree to be bound by the terms of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due.

You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any money paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act for or on behalf of any persons included in a booking and accept these terms and conditions on their behalf, and (c) the information supplied by you is true and correct.

You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

You are responsible for your activities on the Website (financially or otherwise).

We sell a variety of travel related products and services from different Travel Suppliers. We, as Booking/Travel Agent, are acting as intermediary for products and services that are not directly supplied by us. We are not a co-vendor of such products and services. When you make a booking via our website, you will be entering into a separate contract with such Travel Suppliers in connection with such products and services. We are therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein.

Any queries or concerns relating to the product should be addressed to the Travel Supplier. We do not assume any responsibility for the travel products and services provided by the Travel Supplier and we make no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the website.

Your Agreement with the Travel Supplier

For all products or services booked via our website, the Travel Supplier's terms and conditions (including airlines' fare rules) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions, so you are advised to read those terms carefully. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters. Specific routes may require a return ticket depending on the passenger’s nationality or airline's policy restrictions. For this reason, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.

Booking


Price

Prices are confirmed at the final step of the booking path at the point when you click "Book now" or similar, depending on product purchased.

Service Fee

By using our Website to book products and/or services, you authorize us to act as your representative during the process of booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Accordingly, we shall charge you with a service fee, depending upon which product you book. Any fee charged will be displayed before you confirm your booking.

Booking Confirmation

After you complete your booking, you will receive a confirmation email with a booking number. This is the moment that your contract in relation to the products and services ordered will come into existence. This confirmation email will provide all the details of your booking. Next, we will check that your booking has been correctly entered in the airline's or Travel Supplier’s booking system and that your payment can be correctly processed.

For flight booking, our obligation to issue the ticket will be subject to your payment having been received in cleared funds and passed our fraud security checks.

In relation to the "special requests" options relating to any product (eg meals, disabled facilities, child seats etc.), we do not guarantee any such requests but will pass these requests on to the Travel Supplier. It is your responsibility to confirm with the Travel Supplier whether such special requests can be fulfilled.

Changes and Cancellations

Please note - most tickets sold online/offline are non refundable and non changeable.

It is therefore your responsibility to check the rules of amendment and cancellation on a particular ticket.

Cancellation or Change on Flight Booking

In relation to flight bookings, please note that if the cancellation means that the airline charges a cancellation fee or if the change means that the cost of your booking has increased, you will need to pay such extra charges or costs in addition to our charges outlined on your receipt or booking confirmation.

Any request for changes/cancellation/refund to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we incur in making this alteration/request. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

The cancellation and amendment terms of low cost flights are the applicable terms of the airline. You should contact the airline directly to cancel or make amendments to low cost flights. Usually fares for low cost flights are non-refundable. In the event that you decide to cancel your low cost flight, our service fee and any amendment charges are non-refundable. If the reason for your cancellation is covered by the terms of any insurance policy you have purchased, you may be able to reclaim any applicable non-refunded fares or cancellation charges from the insurers.

Please note that flights must be taken in the sequence they appear on your booking confirmation or e-ticket. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

If you wish to cancel your booking because you are unable to comply with the passport, visa and other immigration requirements applicable to your itinerary, the terms and conditions of the airline will apply and we accept no responsibility for any charges incurred.

Changes and Cancellations – By You

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet.

It is your responsibility to familiarize yourself with the Supplier’s specific terms and conditions for cancellations and amendments, since you are deemed to have read and accepted them at the time your booking is placed.

You may submit your request for change and/or cancellation, here. After that you will receive an email asking you to confirm with us in order to process your request. If for any reason you do not receive the message, you are solely responsible for contacting us so as to establish that your request is received and being processed. We are not responsible if due to any technical reasons the communication process is not completed.

Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor to make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

In the event that you make any alteration to your booking (cancellation or modification), in addition to the terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your booking confirmation. These fees cover the administration costs incurred by us and do not include any charges imposed directly by the Travel Supplier.

Changes and Cancellations – By the Supplier

Your contract with your Suppliers may allow them to cancel or amend bookings. We will endeavour that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or cancelling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.

Any request for changes/cancellation/refund to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we incur in making this alteration/request. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

Cancellations by Us

In case of an obvious error (including any error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your booking, even if it was automatically confirmed by us. You will be informed of this as soon as possible, to allow you to make a booking at the correct price, if you wish to. In any case, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an erroneous booking which has been cancelled.

In some circumstances, and in addition to the billing and payment information you provide, we may require you to produce some proof of your identity. This can be requested at the time of booking, during payment processing or at any other time thereafter. We reserve the right to cancel the booking if you do not provide such proof of identity when requested with no liability whatsoever.

We also reserve the right to cancel your booking at any time for security or fraud-protection purposes. This is generally due to our security-protection and fraud-detection processes reporting a problem with the payment card submitted, e-mail address used for booking etc. In such circumstances we may cancel your booking with no liability whatsoever. An email informing you about the cancelation will be sent to the email address you provided at the time of booking.

Changes to Flight Schedules

The flight times shown in your booking confirmation may change between the date of booking and the date you actually travel. In case of re-timing of flight time schedule, if you provide us with contact information, we will endeavour to notify you of any such changes. However, it is your responsibility to check with the airline that the flight (and any onward flights) you have confirmed is operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes.

Refund

If you cancel your booking, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation.

The refundable portion of your purchase price (if any) will be refunded to you once we have received the funds back from the Supplier(s). To the extent we are refunded by the Supplier, we shall pass this refund onto you. We are not responsible for a Supplier’s failure to pay a refund.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

If you want to cancel or change your booking our service fee as well as the credit card fee charged at the time of booking will not be refundable.

If you have a booking for any of our products or services, including flights but you do not show up to check-in or otherwise do not avail yourself of such product or service ("no show"), you will not be entitled to any refund. Subject to the relevant airline's policy you may, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights).

F. Special Conditions and Information for Flights


Price

Some fees, such as service fee and card fee (when paying with card only), are not included in the ticket price and are added during the booking process. However, a breakdown of the fare, surcharges and extra fees and the total ticket price are indicated at various steps during booking procedure. At the final step before validating the booking, an overview with total price will be displayed. Once you click submit you agree with the price and purchase. You will then receive your booking confirmation e-mail where price is shown.

Refunds

In some cases, when you are unable to take your flight, subject to the terms and conditions of the airline, you may be eligible to claim part of the amount you were charged at the time of purchase. A majority of the airlines do refund taxes, fees, charges and surcharges (TFCs) imposed on passengers by airports and government authorities if the ticket is unused, since these TFCs are only payable to airports or governments if the passenger actually travels. Other TFCs (for example fuel charges or booking fees) are not refunded unless a flexible fare ticket is purchased. Most airlines demand an administration fee for refunding TFCs.

Please note that in case of tickets issued directly by the airline or where payment for your flight has been taken directly by the airline, you may be instructed to make a request for refund directly with the airline concerned.

Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and our refund service fee. You hereby authorize us to deduct the applicable refund service fee from the amount of the refund payable to you.

In the event of a refund to you after the above deductions, the relevant amounts will be transferred back by the party that took the original payment to the payment card used to make the original booking.

Any service fees applied will not be eligible for reimbursement.

Customers should note that refund of flight bookings may take up to 6 months.

Refunds will only be paid to you once we have received the funds back from the airline. We are not responsible for the airline’s failure to pay a refund.

E-Tickets

All tickets sold on our website are e-tickets, which is a paper-less way to book flights. Once you have made your booking, it is stored electronically in the airline reservation system. We will send you a booking confirmation email and then a separate e-ticket will follow.

It is important that the Customer receives both a booking confirmation and then an e-ticket for each booking. Since you may be required to produce your booking number and/or confirmation email to the airline as evidence of your booking, we recommend that you take both the booking confirmation and the e-ticket with you. We cannot be held responsible for non compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

You must present your e-ticket at check-in for your flight. If you have not received your e-ticket within 72 hours you must contact us via email.

We rely on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number.

In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to check that all of the correct information has been entered into the booking including, but not limited to, the correct passenger names, flights, dates and travel itinerary. If anything is incorrect, it is your responsibility to notify us immediately. All assistance possible will be offered to rectify any errors, however, charges may be incurred by both us and the airline, which you would need to pay.

Please note that airlines have their own rules and regulations with regard to e-ticketing. We cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

In exceptional circumstances, due to ticketing restrictions outside our control, we may not be able to pass information about confirmed bookings to the airline to enable them to fulfill the booking. If this occurs we will attempt to notify you within 48 hours of confirmation and organize a refund or arrange an alternative. In case you choose an alternative that is more expensive than your original booking, you will be responsible for paying the difference.

Low Cost Airline Flights

In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. Your contract will be with the relevant low-cost airline and you will be also subject to their terms and conditions.

Please note that you may receive a confirmation email as well as the e-ticket directly from the low-cost airline in separate emails.

Low cost airlines may also charge additional fees for checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket unless explicitly provided otherwise. Full details on such charges may not always be available when making your reservation. For this reason you need to check your baggage allowance etc by visiting the airline's website. We are not responsible for any additional costs incurred and we advise you to contact the relevant airline to add any additional services and verify charges.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers, identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

If You Change Your Booking

If, after booking by email, or when your ticket or reservation is confirmed to you or when any payment is made (even if before any confirmation or tickets are sent to you), you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible.Any request for changes/cancellation/refund to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we incur in making this alteration/request. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.Note: Certain travel arrangements (e.g. Apex and restricted economy flight tickets) may not be changeable after a reservation has been made and any alteration request could incur cancellation charges of up to 100% of that part of the arrangements.

COMPENSATION PAYMENTS

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

Our Liability to You

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

The contractual terms of the companies who provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delays to passengers and loss, damage and delay to baggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any Conventions.

You can ask for copies of the transport companies’ contractual terms, or the international conventions from our offices.

Under EU Law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your tarvel cost from us. Your right to a refund and/or compensation from us is set out at clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council (now part of the Civil Aviation Authority) on 020 7453 6888 or email them at passengercomplaints@caa.co.uk

Personal Injury Unconnected With Your Booked Travel Arrangements

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your travel arrangements or an excursion arranged through us, we shall at our discretion, offer prompt advice, guidance and assistance.

Health, Safety and Security Abroad

We take the safety and security of our clients extremely seriously. If the Foreign and Commonwealth Office advises that people should not visit a particular country or specific area in a particular country then we would act on this. However, we are sure you appreciate from media coverage that the political, economic and social conditions in a number of the countries we feature are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over. When in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment, etc. Travellers have the same responsibility for their personal safety and (that of) their possession as they do at home.

We operate to many parts of the world, some of which do not conform to British Health & Safety Standards. All hotels we use are required to comply with local regulations for Health & Safety, but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect yourself and those travelling with you whilst on holiday.

We recommend that you check the Foreign and Commonwealth Office website at www.gov.uk/foreign-travel-advice packed with essential travel advice and information, this website offers a wealth of country specific information that only the FCO can provide. Foreign Office advice www.gov.uk/foreign-travel-advice, or you may wish to contact the Foreign Office Travel Advice Unit on 0870 6060290.

Tour Participation

We reserve the right to refuse to accept you or any of your party and to terminate your travel arrangements if your behaviour is disruptive or affects any of the other tour members or is threatening or abusive towards any other tour member, member of staff or agents in the UK or in anywhere in the world, on the telephone, in writing or in person. In such circumstances no refunds or compensation will be paid to you. If the captain of your flight believes you or any of your party could be disruptive, they can refuse to let you on the flight. If this means you are not allowed to board the flight either to or from your destination, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges. Should any further charges be incurred relating to any disruption caused by you or your party we will pass this on to you. Civil or criminal proceedings may be instigated.

No Frills Airlines (Low cost carriers)

In addition to the foregoing terms and conditions, the terms and conditions in respect of the supply of airline seats by no frills airlines will apply in relation to all no frills flights. For the avoidance of doubt, in the event of any difference or discrepancy between these conditions and those issued by these airlines, then the conditions stated herein will prevail. The conditions issued by no frills airlines are in addition to those issued by Globehunters, and are not included as a substitution.

Passport, Visa and Immigration requirements

Your specific passport and Visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Baggage

Baggage allowance and policies differ by airline. For this reason, you should check baggage policy directly with the airline you are flying with.

Please also note the following:

Airlines such as Easyjet, Ryan Air, Wizz Air, are considered Low-Cost Carriers, and checked baggage is not included in the flight booking. We recommend you add bags online prior to your travel, as some airlines charge additional fees for adding bags at the airport. You will need the airline booking reference number and email address that was used to make the booking. For some airlines like Easyjet, Ryan Air, Wizz Air you will also need account information, which would have been sent to you in a separate email along with your booking confirmation. You are advised to find the airline you are flying with and use the "Manage your Booking" link to add baggage to your booking.

Some Full-Service Carriers (such as Air France and KLM, amongst others) offer lower fares that do not include luggage. Once you have selected your flight, check the flight details to find out if luggage is included in your fare. If luggage is not included, you will need to add it. After completing your booking, this service is, in most cases, available via the airline’s website. The cost of adding luggage is usually higher at the airport, so we recommend adding it before you check in.

Please note many scheduled airlines have made changes or in process of making changes to their baggage allowance for Economy/coach class.

Economy class tickets can be purchased with or without Baggage on Transatlantic, Europeon and African routes.

Our booking process/confirmation will highlight whether the baggage is included or not.

Baggage can be added to a booking even after the tickets are issued but may come at a different cost than at the time of issuing tickets.

Baggage pricing will be as advised by the airline.

Sales of Individual Travel Components (other than Flight Seats)

This is where we sell or advertise for sale individual travel components such as car hire, accommodation only and other travel services and which are not pre–arranged and sold by us with other travel products to you at an inclusive price.
In these cases we are acting solely as agent for the supplier of the service concerned. Their booking conditions will apply and govern the relationship between yourself and the supplier. Globehunters will have no liability for the improper performance of the service concerned.
Sales of single components are unlikely to be covered by an ATOL license or liability for overseas performance (including death, illness or injury) unless the supplier’s terms and conditions make this clear. You should always check the supplier’s conditions and ensure that you have taken out adequate insurance to cover this risk. We will offer you the opportunity to purchase an insurance policy at the time of booking which if purchased will cover the price paid in the event of the suppliers insolvency.
Please be aware that the suppliers’ conditions may permit them to increase the price from that which may have been advertised, to levy cancellation charges of up to 100% if you change your booking and to substitute alternative equivalent services from those you have booked. Always check the supplier’s terms and conditions carefully.
The booking conditions for all of the suppliers who offer single travel components through us are available on request.
The supplier’s terms will require you to pay a deposit followed by a balance payment or if the booking is close to the departure date then payment is required in full. Late payment will result in the service being cancelled and cancellation charges will apply.
Accuracy – We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate; however information is obtained electronically from the suppliers’ databases. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.
Alterations by your Accommodation Provider - Sometimes your accommodation provider may need to make a change and they will let you know any important changes before you book. If you have already booked we will let you know as soon as we can, if there is time before your departure. In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, please refer to the supplier’s terms and conditions. We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
Complaints - Your booking is directly with your accommodation provider. Globehunters acts as agent for each accommodation provider and our responsibility is to publish details about them, notify them of your reservation and communicate any changes or special requests. We accept no responsibility for any aspect of your booking or travel arrangements. Any complaints or claims should be referred immediately to your accommodation provider who will be able to deal with your complaint to your satisfaction there and then. If you are still not satisfied, then please write directly to your accommodation provider.
Alterations by any supplier of a single component - If one supplier cancels this may have an effect on your travel arrangements with other suppliers. For instance if a flight is cancelled or delayed this may affect the accommodation booking, in which case Globehunters shall not accept responsibility for loss of monies incurred.

Sales of Air Tickets

This is where we sell or offer for sale a flight ticket only.

Many of the flights and flight-inclusive holidays on the Globehunters website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
If we sell or offer this for sale to you as an agent of a supplier we will advise you of this and confirm to you that we act as the agent of the holder of an ATOL licence and its identity and ATOL number which will be sent to you following your booking. If we have sold to you as agent for another ATOL holder then that other party’s booking conditions will apply to your booking. All booking conditions for our suppliers are available from us on request but will usually be available to you on their website.

COVID-19

Please note, your travel could be affected due to COVID-19 situation, for such cases Airlines issued cancellation/changes and refund policy will be applicable, which may change time to time.

No refund will be issued from A1 Travel Deals Ltd/Globehunters unless its advised by the Airline to do so.

Please note, ticket refunds can take up to 12 weeks or more to come from Airline. A1 Travel Deals Ltd/ Globehunters can only refund those funds to you once the funds are credited to us by Airline.

Additional service fee may apply apart from administration charges to process refunds and changes.

A1 Travel Deals Ltd/Globehunters will act as an agent and assist you to make any amendments on your behalf and complying with Airline policies at the same time.

Please note the following:

E-Tickets: We make every effort to send your e-tickets within 48-72 hours of making the booking - unless the booking is on deposit. However, please note that it might be delayed due to some unforeseen circumstances. Should you not receive the tickets within 7 days of making your payment, kindly contact our customer services team on customerservices@globehunters.com or 020 8944 4505.
Airlines reserve the right to increase the price you have paid by the imposition of fuel and other charges. We reserve the right to pass these on to you as well as any other unexpected price increase including taxes, airport charges and landing taxes charged to us by the airline concerned.
When you chose to book any phone only offers, this will incur a booking fee.
If you wish to cancel or change your flight booking then you should contact us first to see if this is possible and what additional charges may be required by your airline. Some discounted scheduled flight seats may not be changed or cancelled without incurring 100% cancellation charges.
Our cancellation or date change charges can be different than the charges displayed on airline's website.
If, after booking by email, or when your ticket or reservation is confirmed to you or when any payment is made (even if before any confirmation or tickets are sent to you), you wish to change/cancel your travel arrangements in any way, for example your chosen departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes/cancellation/refund to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we incur in making this alteration/request. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex and restricted economy flight tickets) may not be changeable after a reservation has been made and any alteration request could incur cancellation charges of up to 100% of that part of the arrangements.
Please be advised that most low-cost airlines and some Promotional Fares on scheduled airlines do notoffer free baggage allowances and in-flight meals with the fare displayed. Please keep in mind that you might be buying a fare which will be without meals and luggage included. Should you need further information, please feel free to get in touch and call us on 020 8944 4505 before making a purchase.
If you have a booking for any of our products or services, including flights but you do not show up to check-in or otherwise do not avail yourself of such product or service ("no show"), you will not be entitled to any refund. Subject to the relevant airline's policy you may, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights).
Please note that flights must be taken in the sequence they appear on your booking confirmation or e-ticket. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
To confirm some payments we may require a photographic id with signature and other documents to verify the authenticity of the card holder or traveller. This may be required when booking using your card on behalf of your family, friends or colleagues even though you are not in the travelling party or using non UK cards or for bookings made outside of the UK, as well as any potential fraud or security risk as highlighted via the Globehunters Banking System which have a high risk ECI (Electronic Commerce Indicator) code associated. These measures are purely to prevent fraudulent behaviour and act as a verification process only. All other rights as per privacy policy apply.
Transfer of booked seats to another person may not be possible.
Flight timings are provided for guidance only and we are not responsible for flight delays or for cancelled flights caused by the operations of the carrier concerned. All flights must be reconfirmed – we cannot be held responsible for missed flights due to rescheduling or other reasons.
Frequent Flyer Schemes: Please note that some flights we sell may not be qualified for accruing points, Frequent-Flyers or air miles schemes. Before you complete your purchase, please check with the concerned airline(s) if mileage or air mile points can be added for the purchase/upgrade of the ticket you are about to buy from us. We cannot be held responsible and cannot give any compensation for unredeemable or non-claimable mileage/points.
The liability of Globehunters is limited to making arrangements with the airline to make the tickets available to you. We have no liability for the operation of the flights or the terms of your carriage which are the subject of the airlines own Conditions of Carriage, the Montreal Convention 1999 and EC Regulation 261/2004 (see below) regarding overbooked, cancelled and delayed flights.
EC Regulation 261/2004 sets out minimum rights and compensation levels payable to passengers by airlines for overbooked delayed and cancelled flights. Information about your rights is available from your departure airport or from the airline concerned. It is for you and not for Globehunters to claim or seek to enforce these rights.
Please also note - most tickets sold online/offline are non refundable and non changeable.
It is therefore your responsibility to check the rules of amendment and cancellation on a particular ticket.
Our phone lines are open 08:30 – 17:30 (Monday to Saturday) and 08:30 – 17:00 (Sunday)

Contact Us

For details on how to contact us via phone, fax, letter or via email please click here or call us on 020 8944 4555
Please note that calls to the Contact Centre may be monitored or recorded