FAQs


Frequently Asked Questions

You are in category: LuggageQ: What are the baggage allowances at check-in? Q: If I get to the airport and have excess baggage, what do I do? Q: What hand baggage can I take on my flight? Q: Am I able to take large equipment eg: muisical instruments, sporting equipment, large electrical equipment etc.? Q: What are the baggage allowances at check-in?

A: Luggage allowance varies from airline to airline. Please read airline notes at time of booking or call our Reservations Team for further information. Your chosen airline will also have these details on their website and on the Terms & Conditions of the e-ticket.

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Q: If I get to the airport and have excess baggage, what do I do?

A: When you arrive at the airport and check-in, your baggage will be weighed. If your baggage weighs more than the amount allowed by your airline, excess baggage charges may apply, costs of which will be determined by the airline on a per kilogram basis. Any charges for excess baggage will need to be paid at the airport before you travel.

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Q: What hand baggage can I take on my flight?

A: Hand luggage is limited to one small piece of luggage per person. Department of Transport regulations have set the maximum size for an item of hand luggage to be no more than 56cm x 45cm x 25cm to include wheels, handles and external pockets. However, some airlines may allow only smaller items so you do need to check your airlines restrictions before you fly. There are restrictions on certain items which cannot be taken onto the aircraft: limited amounts of liquids (although certain medical items and baby food and milk are allowed), lighters, musical instruments, oversized items, glass or any substances that are deemed potentially dangerous. Pushchairs, wheelchairs and walking aids are generally permitted in the cabin although these items will need to be security screened first. Some airlines may also have their own restriction on how many bags you are allowed both within the hold and as hand luggage so if you have any concerns, please contact your airline for more details.

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Q: Am I able to take large equipment eg: muisical instruments, sporting equipment, large electrical equipment etc.?

A: If you have oversized or heavy equipment of your own to take with you overseas by airplane then you should pre-book carriage when you confirm your booking to ensure that space is reserved. There is a charge for return carriage which will vary depending on each airline. This charge will be added to your invoice and shown on your ticket. On scheduled flights, your luggage allowance is required to cover both your suitcase and additional equipment carriage within its limits. If you exceed this amount, an excess baggage charge may be levied and costs may vary from airline to airline. Please check with the relevant airline you are travelling with.

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