FAQs


Frequently Asked Questions

You are in category: Cancelling Your HolidayQ: I need to cancel my holiday, what do I need to do? Q: I have to cancel my holiday due to a medical condition. Will I lose the money I’ve paid for my holiday so far? Q: I booked my holiday online and I need to cancel, can I do this online? Q: I need to cancel my holiday, what do I need to do?

A: If you need to cancel your holiday you can only do this in writing. If you booked directly with Globehunters, either online or by telephone, cancellations can only be accepted in writing by letter, fax or email. We strongly recommend that you obtain proof of posting or send emails with ‘read receipt’. A cancellation invoice will be sent to you within seven days. Please note that cancellation charges will be payable depending on when we receive your written notification. See our cancellation Policy within our Terms & Conditions.

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Q: I have to cancel my holiday due to a medical condition. Will I lose the money I’ve paid for my holiday so far?

A: If you have taken out insurance when you booked your holiday, it may cover you for this cancellation if you were not aware of this medical condition at the time of booking your holiday. If you were aware of this medical condition and knew you may have to change your holiday plans and did not inform your insurers, your insurance may not be valid for cancellation in these circumstances. Please check with your insurance company if you have not taken out a Globehunters insurance policy. Alternatively contact our Reservations Team with your booking reference number and we will look into your query.

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Q: I booked my holiday online and I need to cancel, can I do this online?

A: No, it is not possible to cancel any holidays online. You will need to contact our Reservations Team on 020 7183 3661 to cancel. All cancellations must be made in writing and any charges incurred will depend on when we receive your cancellation details. You may be able to view your booking history online under the My Bookings

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