FAQs


Frequently Asked Questions

You are in category: Before you goQ: When will I receive my flight, accommodation or holiday tickets? Q: I have booked within a week of my holiday, when will I receive my tickets? Q: Do I need travel insurance for any of the holidays I book with you? Q: Where can I find travel advice by country? Q: What documents do I need to take on holiday? Q: How can I book a seat with extra legroom? Q: How can we book seats next to each other on our flight? Q: Can I use my Smartphone, mobile phone, MP3 player, tablet or laptop on the plane during the flight? Q: What should I check with regards to my passport? Q: I need to get a new passport - how can I do this? Q: I hold a British/EU passport. Do I need a visa to travel to one of your European holidays? Q: I don’t have a British passport; how do I know if I need to get a visa? Q: If one of the travelling party has a passport from a different country, what do we need to do? Q: Do I need a visa to travel to the USA? Q: What documents are required for entry into the US? Q: What is a machine readable passport and how do I know if I have one? Q: If I do not have a machine-readable passport, will I need to obtain a US visa? Q: My child is on my passport. I was advised that this was valid for travel until my child reaches 16, or the passport expires, but with the new US regulations do I need a new passport for my child? Q: I have a machine-readable passport that includes my child. Will my child be eligible to travel visa-free? Q: How much does a new passport cost? Q: When will I receive my flight, accommodation or holiday tickets?

A: Your tickets/vouchers will be sent by email approximately 7-14 days before departure. A recorded delivery can be arranged at an extra charge

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Q: I have booked within a week of my holiday, when will I receive my tickets?

A: If you are travelling on a charter flight within a week of booking your holiday, it is likely that you will need to collect your tickets at the airport before departure and details will be given to you regarding this when you book. All scheduled and no-frills flights from the UK are issued and sent via email as an e-ticket within 48 hours. Print this off and take to the check in desk with you, unless checking in online.

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Q: Do I need travel insurance for any of the holidays I book with you?

A: Yes, it is important to ensure that all members of your party have adequate travel insurance, whether travelling on a flight only or holiday package. If you and members of your party already have a travel insurance policy, you may need to provide us with the details of this cover at time of booking.

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Q: Where can I find travel advice by country?

A: The Foreign & Commonwealth Office’s ‘Know Before You Go’ is an on-going campaign that ensures travellers are adequately prepared in all ways before travelling.

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Q: What documents do I need to take on holiday?

A: It is important to remember to take the following documents on holiday with you:
• Passport
• Tickets (e-ticket) and travel documents
• Globehunters holiday invoice
• Your insurance certificate
• Driving license
• Medical information or letter from your Doctor (if required)

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Q: How can I book a seat with extra legroom?

A: Please contact the airline you are flying with directly if you have special leg room requirements, if you have not requested at time of booking.

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Q: How can we book seats next to each other on our flight?

A: You can pre-book your seats together at the time of booking or up to 12 days prior to departure on selected airlines for which a small charge will be made. Your seats may be separated by an aisle and your exact seats numbers will be allocated at check-in. Alternatively you can check in directly on the airlines website to reserve the seats.

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Q: Can I use my Smartphone, mobile phone, MP3 player, tablet or laptop on the plane during the flight?

A: Laptops, handheld game consoles, iPods, iPads, DVD, CD and minidisk players can all be used in-flight but cannot be switched on until after take off and seat belt signs are switched off. Mobile phones cannot be used at any time while you’re in the air, unless stated and if so must be set to in-flight mode, dependent on the airline you are flying with.

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Q: What should I check with regards to my passport?

A: You must have a FULL and VALID passport to visit the destinations we feature and you should also have 6 months left on the validity of your passport. Please ensure that the names and initials on your flight tickets are the same as shown on your passport.

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Q: I need to get a new passport - how can I do this?

A: You need to allow yourself time to get a new passport. It usually takes approximately 4 weeks to process by post (although this could be longer at peak times such as summer holidays). Please call The Passport Office on 0870 5210410 for full information or visithttp://www.ukpa.gov.uk to apply online for a passport.

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Q: I hold a British/EU passport. Do I need a visa to travel to one of your European holidays?

A: If you hold an EU or British passport, you will NOT require a visa for visiting EU countries. If you are travelling to other destinations, please contact the embassy or consulate of the country you are visiting to check whether a visa is required.

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Q: I don’t have a British passport; how do I know if I need to get a visa?

A: If you are not a British National you should call the embassy or consulate of the country you are visiting to check whether a visa is required. You are responsible for finding out if a visa is necessary and obtaining a visa before travel.

Visas are required by British citizens for a number of our destinations. Please check the 'Passport & Visa Information for U.S. Holidays' section if you are travelling to the US. It is your responsibility to ensure that you have the correct travel documentation. All passport holders should check with the relevant Embassy or consulate. Please note under certain circumstances (eg. if you have a criminal record), you WILL NEED A VISA! If you have a passport showing you are a BRITISH SUBJECT YOU WILL NEED A VISA! THIS PARTICULARLY APPLIES IF YOU ARE IRISH BUT HAVE A BRITISH SUBJECT PASSPORT! For the Caribbean, no visas are currently required for British Citizens
 

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Q: If one of the travelling party has a passport from a different country, what do we need to do?

A. The traveller is responsible for obtaining a visa before travel and for finding out if a visa is necessary for them. If they are not a British National and they are not sure whether or not they need a visa, they (or you) should call the embassy or consulate of the country they are visiting to check whether a visa is required. To find a list of contact details for embassies or consulates in the UK please check www.antor.com

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Q: Do I need a visa to travel to the USA?

A: If you hold an EU or British passport you are eligible to travel visa free under the Visa Waiver Programme. Please note under certain circumstances (e.g. if you have a criminal record), you will need a visa. Please ensure you have completed an ESTA before travel. If you have a passport showing you are a British Subject you will need a visa. This particularly applies if you are Irish but have a British Subject passport.

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Q: What documents are required for entry into the US?

A: Following a review of security procedures at all airports in the USA, the US Immigration Department has updated its policy on passengers entering the United States using the current Visa Waiver Programme, of which the UK is a participant.

International travellers who are seeking to travel to the United States under the Visa Waiver Program (VWP) are now subject to enhanced security requirements and will be required to pay an administrative fee. All eligible travellers who wish to travel to the U.S. under the Visa Waiver Program must apply for authorization and then pay the fee using the following process:

All British passport holders will only be permitted to enter the United States if they hold a machine readable passport. The majority of 'new style' red British passports are machine readable, although those issued outside the UK or those not in the new style may not be. Should your passport not be machine readable it will be necessary to either obtain a new passport or to obtain a US visa.
 

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Q: What is a machine readable passport and how do I know if I have one?

A: To check that your passport is machine readable: there are two lines of letters, numbers and ‘>>>>>>>’s’ printed at the bottom of the personal information page, that is, the page with your photograph and personal details. If you are not sure if your passport is machine readable, you should contact the British Passport Office or check with your embassy here in the UK or the passport issuing authority of your country for further information.

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Q: If I do not have a machine-readable passport, will I need to obtain a US visa?

A: You must either obtain a new machine readable passport and use the Visa Waiver Programme, or apply for a US visa using your current passport. If you decide to obtain a new passport, we strongly recommend that you review the information on visa free travel to ensure that you are indeed eligible to travel visa free under the Visa Waiver Programme.

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Q: My child is on my passport. I was advised that this was valid for travel until my child reaches 16, or the passport expires, but with the new US regulations do I need a new passport for my child?

A: Yes, you should obtain a new passport for your child. As machine readable passports typically have bio data for only one traveller in the machine readable zone, children will therefore require their own individual passports in order to travel visa free under the Visa Waiver Programme.

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Q: I have a machine-readable passport that includes my child. Will my child be eligible to travel visa-free?

A: No. In order for your child to travel on the Visa Waiver Programme your child will require his or her own machine-readable passport.

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Q: How much does a new passport cost?

A: The cost of a passport varies due to your requirements. For full details of the latest costs please visit:www.direct.gov.uk/en/TravelAndTransport/Passports

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