Terms & Conditions

Terms and Conditions


A. Tour Operators Package
B. Dynamic Package or a Package Organised by Us
C. Sale of Individual Travel Components (other than flight seats)
D. Sale of Air Tickets

These terms are defined below and separate booking conditions apply to each type of booking:-

A. Tour Operators Package

  • This is where you purchase through us a combination of two or more travel components of flights/transport, accommodation or other tourist services which are pre-arranged and sold or offered for sale by one of our featured Tour Operators. If you purchase a Tour Operators Package you will enter a direct contract with the Tour Operator and their own Terms and Conditions will apply to your booking. They will advise you whether the booking is protected with an ATOL licence and the extent of their liability for the performance of the overseas holiday arrangements and claims for death illness or injury occurring during your holiday.

  • Globehunters act solely as the Agent for the Tour Operator who has organised your holiday. Accordingly Globehunters has no liability for the proper performance of your holiday arrangements which are matters entirely between you and the Tour Operator and their booking conditions.

  • All booking conditions for our featured Tour Operators are available from us on request but will usually be available to you in the Tour Operator’s brochure or on their website.

B. Dynamic Package or a Package Organised by Us

  • This is where you purchase through us a combination of two or more travel components of flights/transport, accommodation or other tourist services which are put together by us as a pre-arranged combination and sold or offered for sale at an inclusive price.

  • It is not a Dynamic Package where you have selected different travel components which you instruct us to combine and which are offered to you at separate prices or sold to you at different times. Should you proceed to purchase the different and individually priced travel components, we will not have sold you a “Package” and we will act only as agents for those suppliers and you will have separate contracts with each supplier of those travel components (flights/transport, accommodation or other tourist services) that you have selected.

  • If we have sold or offered to sell a Dynamic Package to you then the following Booking Conditions will apply :-


Your Holiday Contract

  • When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. If you are booking for a group you are ultimately responsible for paying the holiday invoice, even though by booking on behalf of the group, you are representing that each group member accepts that they are bound by this Agreement. A contract will exist as soon as any payment is received. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English and Welsh Courts at all times. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Your Financial Protection

  • When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

  • We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

  • If we, or the suppliers, identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Your Holiday Price

  • We reserve the right to alter the prices of any of the holidays we have advertised. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

  • When you make your booking you must pay a deposit per person. We will advise you of the amount of deposit required at the time of your booking which will depend on the supplier of the flights or travel service concerned. The balance of your travel arrangements must be paid at least 12 weeks prior to departure. If the deposit and/or balance is not paid on time, we shall cancel your travel arrangements. If the balance is not paid on time we shall retain your deposit. Please see the cancellation charges set out at clause 6 below.

  • The price of your travel arrangements was calculated using exchange rates quoted in the Financial Times in respect of the following currencies GBP at or around the date of your booking. See the FT Guide to World Currencies at [www.xe.com] for further details. If you pay in full at the time of the booking then the price of your holiday is fully guaranteed and will not be the subject of any surcharges.

  • If you do not pay in full at the time of your booking then changes in transportation costs such as fuel, duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over that plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

  • To confirm some payments we may require a photographic id with signature and other documents to verify the authenticity of the card holder or traveller. This may be required when booking using your card on behalf of your family, friends or colleagues even though you are not in the travelling party or using non UK cards or for bookings made outside of the UK, as well as any potential fraud or security risk as highlighted via the Globehunters Banking System which have a high risk ECI (Electronic Commerce Indicator) code associated. These measures are purely to prevent fraudulent behaviour and act as a verification process only. All other rights as per privacy policy apply.

If You Change Your Booking

  • If, after booking by email, or when your ticket or reservation is confirmed to you or when any payment is made (even if before any confirmation or tickets are sent to you), you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex and restricted economy flight tickets) may not be changeable after a reservation has been made and any alteration request could incur cancellation charges of up to 100% of that part of the arrangements.

If You Cancel Your Holiday

  • You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking on your behalf must be received either by email to cancellations@globehunters.com or fax to 020 8711 6182 or by post to our offices at address- 13 Smiths Yard, London, SW18 4HR. Your cancellation will be actioned by us at the date of the receipt by us of your cancellation advice. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 7. Please note that if one of the travel components is an APEX or economy restricted ticket then the airline is likely to impose a 100% cancellation charge if this is cancelled at any time after the flight is booked. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

If We Change or Cancel Your Holiday

  • It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached by a certain date, we may have to cancel it up to 28 days before departure. For other holidays we will not cancel your travel arrangements less than 6 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause (we will refund any price difference if the alternative is of a lower value).

  • In accordance with EU Regulations we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We will advise you of the identity of the airline at the time of booking or when this becomes known to us.

  • Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor change include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. We do not have to tell you about minor changes before you go on holiday and we will not pay compensation.

  • If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. If you do not wish to take the alternative we offer you, you can choose another holiday from us and pay, or receive a full refund of, any price difference. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

If we change or cancel your holiday
If you cancel your holiday
Period before departure
Amount you will receive from us as a compensation
Amount of cancellation charge
More than 70 days
loss of deposit
More than 56 days
50% of holiday cost
More than 42 days
75% of holiday cost
Less than 42 days
100% of holiday cost


Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

If You Have A Complaint

  • If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Globehunters, at 13 Smiths Yard, London, SW18 4HR or by emailing us at info@globehunters.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Our Liability to You

  • If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

  • The contractual terms of the companies who provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

  • Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delays to passengers and loss, damage and delay to baggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any Conventions.

You can ask for copies of the transport companies’ contractual terms, or the international conventions from our offices.

Under EU Law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out at clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council (now part of the Civil Aviation Authority) on 020 7453 6888 or email them at passengercomplaints@caa.co.uk

Personal Injury Unconnected With Your Booked Travel Arrangements

  • If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer prompt advice, guidance and assistance.

Health, Safety and Security Abroad

  • We take the safety and security of our clients extremely seriously. If the Foreign and Commonwealth Office advises that people should not visit a particular country or specific area in a particular country then we would act on this. However, we are sure you appreciate from media coverage that the political, economic and social conditions in a number of the countries we feature are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over. When in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment, etc. Travellers have the same responsibility for their personal safety and (that of) their possession as they do at home.

  • We operate to many parts of the world, some of which do not conform to British Health & Safety Standards. All hotels we use are required to comply with local regulations for Health & Safety, but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect yourself and those travelling with you whilst on holiday.

  • We recommend that you check the Foreign and Commonwealth Office website at www.gov.uk/foreign-travel-advice packed with essential travel advice and information, this website offers a wealth of country specific information that only the FCO can provide. Foreign Office advice www.gov.uk/foreign-travel-advice, or you may wish to contact the Foreign Office Travel Advice Unit on 0870 6060290.

Tour Participation

  • We reserve the right to refuse to accept you or any of your party and to terminate your holiday arrangements if your behaviour is disruptive or affects any of the other tour members or is threatening or abusive towards any other tour member, member of staff or agents in the UK or in anywhere in the world, on the telephone, in writing or in person. In such circumstances no refunds or compensation will be paid to you. If the captain of your flight believes you or any of your party could be disruptive, they can refuse to let you on the flight. If this means you are not allowed to board the flight either to or from your destination, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges. Should any further charges be incurred relating to any disruption caused by you or your party we will pass this on to you. Civil or criminal proceedings may be instigated.

No Frills Airlines (Low cost carriers)

  • In addition to the foregoing terms and conditions, the terms and conditions in respect of the supply of airline seats by no frills airlines will apply in relation to all no frills flights. For the avoidance of doubt, in the event of any difference or discrepancy between these conditions and those issued by these airlines, then the conditions stated herein will prevail. The conditions issued by no frills airlines are in addition to those issued by Globehunters, and are not included as a substitution.

Passport, Visa and Immigration requirements

  • Your specific passport and Visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

General Information

  • It is important for you to be covered by adequate personal insurance on your holiday. You must take out holiday insurance suitable for your needs before you travel. We cannot accept responsibility for any costs you incur as a result of failing to do so. For your own peace of mind the insurance should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away. We recommend the insurance we offer as it provides cover, which meets most people’s needs.

C. Sales of Individual Travel Components (other than Flight Seats)

  • This is where we sell or advertise for sale individual travel components such as car hire, accommodation only and other travel services and which are not pre–arranged and sold by us with other travel products to you at an inclusive price.

  • In these cases we are acting solely as agent for the supplier of the service concerned. Their booking conditions will apply and govern the relationship between yourself and the supplier. Globehunters will have no liability for the improper performance of the service concerned.

  • Sales of single components are unlikely to be covered by an ATOL license or liability for overseas performance (including death, illness or injury) unless the supplier’s terms and conditions make this clear. You should always check the supplier’s conditions and ensure that you have taken out adequate insurance to cover this risk. We will offer you the opportunity to purchase an insurance policy at the time of booking which if purchased will cover the price paid in the event of the suppliers insolvency.

  • Please be aware that the suppliers’ conditions may permit them to increase the price from that which may have been advertised, to levy cancellation charges of up to 100% if you change your booking and to substitute alternative equivalent services from those you have booked. Always check the supplier’s terms and conditions carefully.

  • The booking conditions for all of the suppliers who offer single travel components through us are available on request.

  • The supplier’s terms will require you to pay a deposit followed by a balance payment or if the booking is close to the departure date then payment is required in full. Late payment will result in the service being cancelled and cancellation charges will apply.

  • Accuracy – We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate; however information is obtained electronically from the suppliers’ databases. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.

  • Alterations by your Accommodation Provider - Sometimes your accommodation provider may need to make a change and they will let you know any important changes before you book. If you have already booked we will let you know as soon as we can, if there is time before your departure. In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, please refer to the supplier’s terms and conditions. We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.

  • Complaints - Your booking is directly with your accommodation provider. Globehunters acts as agent for each accommodation provider and our responsibility is to publish details about them, notify them of your reservation and communicate any changes or special requests. We accept no responsibility for any aspect of your booking or travel arrangements. Any complaints or claims should be referred immediately to your accommodation provider who will be able to deal with your complaint to your satisfaction there and then. If you are still not satisfied, then please write directly to your accommodation provider.

  • Alterations by any supplier of a single component - If one supplier cancels this may have an effect on your travel arrangements with other suppliers. For instance if a flight is cancelled or delayed this may affect the accommodation booking, in which case Globehunters shall not accept responsibility for loss of monies incurred.

D. Sales of Air Tickets

  • This is where we sell or offer for sale a flight ticket only.

  • Many of the flights and flight-inclusive holidays on the Globehunters website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

  • If we sell or offer this for sale to you as an agent of a supplier we will advise you of this and confirm to you that we act as the agent of the holder of an ATOL licence and its identity and ATOL number which will be sent to you following your booking. If we have sold to you as agent for another ATOL holder then that other party’s booking conditions will apply to your booking. All booking conditions for our suppliers are available from us on request but will usually be available to you on their website.

  • All ticket prices for sales of scheduled airline tickets sold as a single travel component may be covered by the principals Airline Failure Insurance which we will offer to you at the time of sale. With other sales of single components you will be offered the purchase of insurance cover which will cover the cost paid if the supplier becomes insolvent.

Please note the following:

  • Airlines reserve the right to increase the price you have paid by the imposition of fuel and other charges. We reserve the right to pass these on to you as well as any other unexpected price increase including taxes, airport charges and landing taxes charged to us by the airline concerned.

  • When you chose to book any phone only offers, this will incur a booking fee.

  • If you wish to cancel or change your flight booking then you should contact us first to see if this is possible and what additional charges may be required by your airline. Some discounted scheduled flight seats may not be changed or cancelled without incurring 100% cancellation charges.

  • Our cancellation or date change charges can be different than the charges displayed on airline's website.

  • To confirm some payments we may require a photographic id with signature and other documents to verify the authenticity of the card holder or traveller. This may be required when booking using your card on behalf of your family, friends or colleagues even though you are not in the travelling party or using non UK cards or for bookings made outside of the UK, as well as any potential fraud or security risk as highlighted via the Globehunters Banking System which have a high risk ECI (Electronic Commerce Indicator) code associated. These measures are purely to prevent fraudulent behaviour and act as a verification process only. All other rights as per privacy policy apply.

  • Transfer of booked seats to another person may not be possible.

  • Flight timings are provided for guidance only and we are not responsible for flight delays or for cancelled flights caused by the operations of the carrier concerned. All flights must be reconfirmed – we cannot be held responsible for missed flights due to rescheduling or other reasons.

  • The liability of Globehunters is limited to making arrangements with the airline to make the tickets available to you. We have no liability for the operation of the flights or the terms of your carriage which are the subject of the airlines own Conditions of Carriage, the Montreal Convention 1999 and EC Regulation 261/2004 (see below) regarding overbooked, cancelled and delayed flights.

  • EC Regulation 261/2004 sets out minimum rights and compensation levels payable to passengers by airlines for overbooked delayed and cancelled flights. Information about your rights is available from your departure airport or from the airline concerned. It is for you and not for Globehunters to claim or seek to enforce these rights.

Contact Us

  • For details on how to contact us via phone, fax, letter or via email please click here or call us on 020 8944 4555

  • Please note that calls to the Contact Centre may be monitored or recorded